Endless Aesthetics T&C’s

H1: Payment & Fees:

All fees for services provided by Endless Aesthetics, including aesthetic treatments for skin and hair and antiwrinkle, are clearly outlined on our website. Payment for aesthetic treatments must be made at the time of booking unless otherwise specified or agreed upon. We accept various payment methods, including credit/debit cards, and online transfers, ensuring convenience for our clients.

For all treatments, including PRP hair loss treatments, skin rejuvenation treatments, and consultations, payment must be completed before the session on the day of your appointment, unless a prior arrangement has been made. Failure to make payment on time may result in the suspension or termination of services. This applies to all services offered.

Please ensure all payments are settled to avoid any disruption to your scheduled treatments. For any queries regarding payment plans for aesthetic services or alternative payment options, feel free to contact us directly.

H1: Consultation Fee:

A consultation fee is required to secure your appointment at Endless Aesthetics.

• This consultation fee is redeemable against your first appointment, provided the treatment is booked and completed within 14 days of the consultation date.
• The consultation fee is non-refundable under any circumstances, including cancellation or failure to attend the consultation.

H1:Cancellation and Refunds:

At Endless Aesthetics, we strive to offer flexible and convenient services for all of our clients. However, as a small business, last-minute cancellations or changes can result in significant costs. To ensure a smooth process for both parties, we have outlined the following cancellation and refund policy:

H2:Cancellation and Rescheduling:

• Appointments can be rescheduled or cancelled with at least 72 hours’ notice prior to the scheduled treatment. This allows us to accommodate other clients and make necessary arrangements.

H2:Refund Policy for Cancellations:

• Refunds for cancelled services will be processed in line with our Refund Policy, which is available on our website. If you wish to cancel an appointment, please notify us within the specified time frame to ensure a refund or rescheduling.

Late Cancellations and No-Shows:

• Failure to cancel or reschedule within the 72-hour notice period may result in the forfeiture of payment. This includes last-minute cancellations and no-shows, as these slots cannot be easily refilled at short notice.

We appreciate your understanding of these terms, which help us continue to provide high-quality, personalised care at Endless Aesthetics. For any further details, please refer to our Refund Policy or contact our team directly.

H1: Refund Policy

At Endless Aesthetics, we strive to ensure all our clients are satisfied with our services. However, we understand that situations may arise where a refund is requested. Below are the terms and conditions of our refund policy.

H2: Refunds for Cancellations

• 72-Hour Notice: Appointments cancelled or rescheduled with at least 72 hours’ notice will be eligible for a full refund of any payment made, including deposits.
• Late Cancellations: Cancellations made with less than 72 hours’ notice may result in the forfeiture of your deposit or payment unless the slot can be filled by another client.
• No-Shows: If you fail to attend your appointment without prior notification, no refund will be issued, and any payments made will be forfeited.

H2:Refunds for Services Rendered

• Once a treatment has been carried out, we are unable to offer refunds for services rendered. However, if you have any concerns about the outcome of your treatment, we encourage you to contact us within 7 days of your appointment so that we can address your concerns and offer a resolution, which may include a complimentary follow-up session where appropriate.

H2:Pre-Paid Packages

• Pre-paid treatment packages are non-refundable once treatment has commenced. Any cancellations of packages prior to starting will be refunded, less the cost of any used treatments or a 10% administrative fee, whichever is higher.

H2:Exceptional Circumstances

• In certain cases, such as medical conditions preventing you from completing your treatment, refunds may be considered on a case-by-case basis. Documentation may be required to support your request.

H2: Refund Process

• Refunds will be issued to the original payment method and may take up to 10 working days to process, depending on your bank or payment provider.

By booking with Endless Aesthetics, you agree to these terms and conditions. If you have any questions regarding this policy, please feel free to contact us.

H1:Complaints Policy

At Endless Aesthetics, we are committed to providing exceptional services to our clients. We value your feedback and take all complaints seriously to ensure that any concerns are addressed promptly and professionally. This policy outlines our procedure for handling complaints.

1. Purpose of the Complaints Policy

The purpose of this policy is to ensure that:

• All complaints are handled fairly, consistently, and promptly.
• Clients feel confident that their concerns will be taken seriously and addressed professionally.
• We learn from feedback to continuously improve our services.

2. How to Make a Complaint

If you are dissatisfied with any aspect of our services, we encourage you to contact us through one of the following methods:

• In person: Speak directly with a staff member at the clinic.
• Email: Send your complaint to: [email protected]
• Phone: Call us at 07955 356696 during business hours.

We recommend submitting complaints in writing via email, as this allows us to provide a detailed and considered response.

3. Information to Include in Your Complaint

To help us handle your complaint effectively, please include the following information:

• Your full name and contact details (email/phone number).
• Details of the treatment/service you are dissatisfied with.
• A clear description of the issue and how it occurred.
• Any relevant dates and the name(s) of staff members involved.
• Your desired resolution (if applicable).

4. Response Times

We will acknowledge your complaint within 2 working days of receiving it. We aim to investigate and respond to your complaint within 10 working days. If additional time is required for investigation, we will notify you of the delay and provide an updated response time.

5. Investigation Process

• Initial Review: Once a complaint is received, it will be reviewed by the relevant team member or manager.
• Further Investigation: If necessary, we will contact you to gather more information or arrange a follow-up meeting.
• Outcome: After investigating the complaint, we will provide a written response detailing our findings and any actions taken.

6. Resolution

We will aim to resolve the issue to your satisfaction.

7. Continuous Improvement

At Endless Aesthetics, we take all feedback seriously and use it to improve our services. Complaints are reviewed periodically, and where appropriate, changes will be made to our procedures to ensure the continuous enhancement of our client care.

Contact Us:

Endless Aesthetics
C/o I Wear Opticians

133 Godwin Street

Bradford

BD1 3PP

Tele: 07955 356696

Email: [email protected]

We value your trust in us and are committed to ensuring you have the best experience possible. Thank you for allowing us to address your concerns.